Refund Policy

At NUMA Home, we strive to provide high-quality bedding and home essentials. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unwashed, and in its original condition.

• Have all original packaging, tags, and accessories intact.

• Not be damaged due to misuse, negligence, or improper handling.

For hygiene reasons, we cannot accept returns or exchanges for:

• Washed or used bedding products.

• Items without original packaging.

• Clearance, promotional, or final sale items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number.

• Clear photos or videos showing the issue.

Once verified, we will arrange a replacement, store credit, or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective.

• The wrong item was sent by NUMA Home.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Once an order has been packed or shipped, cancellation requests may not be possible.

Contact Us

For return or refund requests, please contact us:

Whatsapp: +601155274112
Website: numahomeofficial.myshopify.com

We are committed to ensuring a smooth and satisfactory shopping experience for all NUMA Home customers.